Information about the sales point The company Pleso prijevoz was established in 1994. The main activity is passenger transportation to Zagreb/Split Airport (local rides).
Full company name: Pleso prijevoz d.o.o. | Av. Marina Držića 4, 10000 Zagreb
Registered at the Commercial Court in Zagreb | MBS: 080103683 | OIB: 48343886965 | Amount of share capital: 7,800,000 HRK
Contacts (transfer information): Zagreb: +385 1 6331982 | Split: +385 21 203119 | Rijeka: +385 51 330207
Website address: https://www.plesoprijevoz.hr
Representative of the Company: Mario Madunić, Director
Products and Services
Daily lines in operation:
ZAGREB (Bus Station – Zagreb Airport – Bus Station)
SPLIT (Bus Station – Kaštel Airport – Bus Station)
RIJEKA (City of Rijeka – Zagreb Airport – Rijeka)
OSIJEK (Bus station – Osijek Airport – Bus Station)
Seasonal daily lines in operation:
ZADAR (Petrčane-Borik-Zadar Airport; Zadar Airport-Borik-Petrčane and Novalja-Pag-Zadar Airport; Zadar Airport-Pag-Novalja)
ONE-WAY (Petrčane-Borik-Zadar Airport = €10)
ONE-WAY (Novalja-Pag-Zadar Airport = €25)
We sell transportation tickets through our website, which is our main product for the transportation service. For local rides, there are two types of tickets: ONE-WAY and DAILY RETURN ticket. The one-way ticket is valid for a journey in one direction, either from the bus station to the airport or vice versa. The daily return ticket is valid for rides in both directions within the same day.
TICKET PRICES (from 1.4.2023):
ONE-WAY (Zagreb; Split) – €8
ONE-WAY (Rijeka – Zagreb) – €26.54
RETURN (Rijeka – Zagreb) – €39.58
WAYS TO PURCHASE TICKETS:
Directly from the driver
Through the website
At Split bus station
Cash – with the driver
Credit cards (WSPAY system) through the website
Direct bank payment (through the website)
To learn more about payment and purchasing through our webshop, please refer to the Terms of Online Ticket Sales.
Based on Article 33, paragraph 4a in connection with Article 4, item 26 of the Law on Road Transport (Official Gazette No. 82/2013) the Director of the company determines the following:
GENERAL TERMS OF TRANSPORTATION
I. GENERAL PROVISIONS
CARRIER: Pleso prijevoz d.o.o., Av. Marina Držića 4, Zagreb
PASSENGER: a person who is transported by the carrier for a fee
TRANSPORTATION IN DOMESTIC ROAD TRANSPORT: transportation within the territory of the Republic of Croatia
TRANSPORTATION IN INTERNATIONAL ROAD TRANSPORT: transportation between two or more countries
VEHICLE: a bus and a personal vehicle intended exclusively for passenger transport
TICKET: a document that entitles the passenger to transportation with the carrier under the conditions determined by these general terms of transportation
These general terms of transportation establish the mutual relations between the carrier and the passenger who uses the services of the carrier in public road transport and the conditions under which the carrier will provide transportation services to the passenger and their luggage.
II. TRANSPORTATION AGREEMENT
By entering into a transportation agreement, the carrier undertakes to safely transport the passenger and their luggage along the agreed route according to the published timetable, and the passenger undertakes to pay the carrier a fee for the transportation.
A transportation agreement can also be concluded between the carrier and the transportation contractor, in which case the transportation contractor assumes the obligation to pay the transportation fee.
The existence of a transportation agreement is proven by the ticket or a separate agreement.
The ticket contains the date, time, and travel route, information about the carrier, and the price of the transportation.
Tickets are sold at authorized sales points of the carrier, on the carrier’s website, and in carrier vehicles. The ticket can be printed electronically or on an MPOS device.
Types of fixed-term tickets are monthly passes and coupon tickets.
A monthly pass entitles the user to transportation within a specified time period (a period of one month calculated from the first to the last day of the month) and is valid for an unlimited number of trips on a specific route during that time period.
The monthly pass contains the user’s name, photograph, and assigned card number, and its issuance is free of charge.
Coupon tickets are printed tickets in a block (coupons) that entitle the user to 20 trips without a time limit (1 block = 20 tickets). Payment is made in advance, and the end user is not defined. The ticket contains information about the carrier, serial number, and travel route.
As a rule, a ticket is issued for a one-way trip, i.e., a trip in one direction, and the carrier is obliged for a specific date and time of travel indicated on the ticket.
A ticket can be issued for a daily round trip, i.e., a trip in both directions, and the carrier is obliged for a specific date, time, and route for the departure and the same date and the opposite route for the return trip indicated on the ticket.
The passenger can also purchase a return ticket for travel on routes determined by the carrier as such.
A return ticket allows the passenger to travel in the departure and return on a predetermined route, and it obliges the carrier for a specific date and departure time indicated on the ticket.
The basis for calculating the price of a return ticket is the full price of two one-way tickets according to the travel route, reduced by the amount of the discount determined by the carrier’s predetermined commercial privileges.
The validity period of a return ticket is calculated from the day of the initiated travel and is valid for 3 months. It cannot be used after the expiration of the validity period, except in exceptional cases on the carrier’s lines and lines of other carriers if there is an agreement between the carriers.
A change in the departure time indicated on the ticket can be made if the passenger submits a request to the carrier’s traffic office or another authorized person of the carrier or by email on the official website, no later than 24 hours before the start of the trip.
The passenger can reserve a seat on the vehicle in person at the organized sales points of the carrier, by phone at 01/6331-999, 051/330207; 051/336757, or by email at firstname.lastname@example.org from Monday to Friday from 08:00 to 16:00.
The reservation binds the carrier only if the passenger purchases the ticket no later than 11:00 on the day preceding the trip.
If the passenger does not purchase the ticket within the time specified in paragraph 2 of this article, the sales point has the right to transfer the reservation to another passenger, and the previous passenger loses the right to the reserved seat as well as the right to seek compensation from the carrier.
Articles 6 and 7 apply exclusively to transportation services on the Rijeka-Zagreb-Rijeka route.
III. REFUND OF TRANSPORTATION FEES
ONE-WAY AND RETURN TICKETS
The carrier undertakes to refund the passenger’s transportation fee reduced by 20% for handling costs if the passenger cancels the journey and submits a request to the carrier:
- at least 24 hours before the start of the journey.
If the passenger requests a refund of the unused portion of the return ticket within its validity period, the carrier will deduct the one-way transportation cost with the corresponding commercial concession and 20% for handling costs from the paid price of the return ticket and pay the difference to the passenger.
The validity period of the return ticket is calculated from the day the journey begins and is valid for 3 months.
No refund of the transportation fee is given for a lost, damaged, or canceled ticket after the time specified in Article 9, Paragraph 1 of these general terms and conditions.
A passenger who, due to their own fault, travels by another carrier’s bus instead of the carrier for whom they purchased the ticket, is not entitled to a refund of the paid ticket value.
The carrier is not obligated to refund the paid amount for a bus ticket if the passenger is late for the transport due to their own fault or the fault of a third party (flight delay, airport delays).
If a passenger purchases a time ticket and cancels it, they may request a refund from the carrier.
a) Time ticket for an unlimited number of rides within a specific time period
If the refund of the time ticket is requested before the start of the valid period for which it was purchased, the paid amount will be refunded, reduced by 10% for handling costs.
If the refund of the time ticket is requested during its valid period, meaning that the ticket has been partially used, the refund will be given for the unused days, deducting the number of used days from the purchased ticket price (excluding Saturdays, Sundays, and holidays) and 10% for handling costs.
A refund request is only approved for a period of at least ten consecutive days, excluding Saturdays, Sundays, and holidays, and requires the submission of an appropriate certificate.
A request for justified refund (illness, termination of employment, etc.) of a portion of the monetary amount due to the unused time ticket can be submitted no later than 5 days after the expiration of its validity period, accompanied by proof of the inability to use the time ticket.
If a time ticket is purchased within its validity period, a refund for the unused portion of the days preceding the purchase is not possible.
b) Time ticket for a specific number of rides
If the refund of the time ticket is requested during its valid period, meaning that the ticket has been partially used, the refund will be given for the number of used rides (coupons) deducted from the purchased ticket price, and 10% for handling costs.
A request for a refund of a portion of the monetary amount due to the unused time ticket can be submitted no later than 5 days after the expiration of its validity period.
In case of damage to a time ticket, the passenger will replace the damaged time ticket with a new one that will be valid until the expiration date of the previous time ticket.
In case of a lost time ticket, it must be immediately reported to the carrier’s sales point.
The refund of the transportation fee is made to the user’s current or savings account based on the complete and undamaged ticket within 15 days.
The passenger has the right to submit a written complaint within 30 days from the date when the transportation was performed or was supposed to be performed, which must be sent to the address of Pleso prijevoz d.o.o., Držićeva 4, Zagreb, or via email on the official website. The passenger must attach the ticket and a brief explanation of the complaint.
The carrier is obliged to inform the passenger within 30 days of receiving the written complaint whether the claims made in the complaint are justified, rejected, or still being processed.
The carrier undertakes to provide a final response within a period not exceeding 3 months from the receipt of the written complaint.
Until the receipt of a written response, the passenger undertakes not to publicly discuss the mentioned transportation service.
In case of a dispute between the passenger and the carrier, the competent court according to the carrier’s headquarters has jurisdiction.
IV. PASSENGER’S OBLIGATIONS
The passenger is obligated to check all the details of the ticket upon receipt and immediately report any errors found to the sales personnel.
If the passenger fails to inform the carrier in a timely manner about the error, the ticket will be considered correct.
The carrier reserves the right to refuse the issuance of a ticket and the boarding of passengers who cause damage to the carrier’s property or disturb other passengers or the vehicle staff.
The passenger is obliged to ensure that they board the vehicle that operates on the designated route at the departure bus station or stop and alight at their final stop.
The passenger can board or alight the vehicle only at the designated bus station or stop according to the timetable.
The passenger should ensure that they travel with the carrier indicated on the ticket.
The passenger is obliged to arrive at the initial stop at least 10 minutes before departure. In the case of delay, the carrier has no obligations towards the passenger.
The passenger is required to keep the ticket throughout the entire journey and present it upon request to the authorized personnel of the carrier, who will identify themselves with an official identification card.
If the passenger damages, loses, or in any way becomes deprived of the ticket, or uses an invalid or incorrect ticket, they are obliged to pay the full ticket price for the route on which they are traveling to the ticket or control personnel.
A passenger who refuses to pay the full ticket price due to the lack of a valid ticket will be excluded from the journey.